Privacy Policy

Last Updated: October/24/2025

Welcome to Kampala Walking Tours. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Data when you visit our website at [https://kampalawalkingtours.com/] and use our services.

 

1. Who we are
We are Kampala Walking Tours, a walking-tour operator based in Kampala, Uganda. In this policy, “we”, “us”, or “our” refer to Kampala Walking Tours.

 

2. What personal data we collect
We may collect and process the following categories of personal data when you interact with us:

 

  • Contact information: name, email address, telephone number, postal address.

 

  • Booking information: tour date, number of participants, special requests, payment details (only as required).

 

  • Website usage data: IP address, browser type and version, pages visited, time and date of visit, referral URL, device identifier, and other analytics data.

 

  • Cookies and tracking technologies (see section 7).

 

3. How we use your personal data

We use your personal data for the following purposes:

 

  • To process and manage your tour bookings (confirmation, payment processing, changes/cancellations).

 

  • To communicate with you about your booking, our tours, promotions or updates (only if you have opted in where required).

 

  • To operate, maintain, and improve our website and services, including analytics and troubleshooting.

 

  • To comply with legal or regulatory obligations.

 

  • Where we have a legitimate interest (for example, to prevent fraud, ensure the safety of our tours, improve our business) provided such use does not override your rights.

 

4. Legal basis for processing
Under the Data Protection and Privacy Act, 2019 (Uganda) and applicable law, we process personal data on one or more of the following bases:

 

  • Your consent (where you have given it).

 

  • Performance of our contract with you (e.g., booking a tour).

 

  • Compliance with a legal obligation.

 

  • Our legitimate interests (e.g., improving our services, maintaining website security), provided we balance your rights and interests.

 

5. Sharing and disclosure of personal data
We will not sell your personal data. We may share your data with the following parties:

 

  • Service providers who help us deliver tours (for example, local guides, transport providers) — only for the purposes of fulfilling your booking.

 

  • Payment processors: to complete payment transactions.

 

  • Legal or regulatory authorities if required by law or to protect our rights.

 

  • Other third parties when you explicitly consent to it.

 

When we share data internationally (if applicable), we ensure that appropriate safeguards are in place to protect your information.

 

6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law. If data is no longer needed, we securely delete or anonymize it.

 

7. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to collect website usage information and improve your experience. Some cookies are essential for the website to function; others are optional. You may refuse or disable non-essential cookies via your browser settings; however, doing so may affect certain features of the site.

 

8. Your rights
Under the Data Protection and Privacy Act, 2019 you have certain rights, including:

 

  • The right to access your personal data held by us.

 

  • The right to correct inaccurate or incomplete data.

 

  • The right to request deletion of your data (where processing is no longer necessary or you have withdrawn consent).

 

  • The right to restrict or object to certain processing of your data.

 

  • The right to data portability (in some circumstances).
    If you wish to exercise any of these rights, please contact us using the contact details in section 10. We may require proof of identity before acting on a request.

 

9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. However, no system can guarantee 100% security.

 

10. Children’s privacy
Our services are primarily intended for adults. We do not knowingly collect personal data from children under [insert age, e.g. 13 or 18] without parental consent. If you believe we have collected data from a child without consent, please contact us and we will take steps to remove the data.

 

11. Links to other websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for their privacy practices. You should review the privacy policies of any such sites.

 

12. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with a new “Last Updated” date. Your continued use of our website and services after changes means you accept the updated policy.

 

13. Contact us
If you have any questions, concerns or complaints about this Privacy Policy or our data practices, please contact:

 

Kampala Walking Tours:


Location: Kampala, Uganda
Email: info@kampalawalkingtours.com
Phone: +256 774 596222 / +256 708 482966